Orlando Duque | Encino, CA Home Loan Advisor | First Bank

Top FAQ's

How do I check my account balance?

Personal eBanking
Log in and view account balances on the Dashboard or Accounts pages.

First Bank On The Go Mobile App
Log in and view account balances on the Dashboard or Accounts pages.

Automated Telephone Banking

Call 800-760-BANK (2265) and choose Option 2.
Select Option 1.
Select Option 1.
Choose your account type: 1 for Checking, 2 for Savings, 3 for Money Market, 4 for Certificate of Deposit.
Enter your full account number.
Enter your Personal Identification Number (PIN) to hear your balance.

ATM/ITM
Access your account at any ATM/ITM and choose the Balance Inquiry option from the menu. Find a First Bank location.

Where can I locate my account number?

Personal eBanking: On the Accounts page, select your desired account by clicking on it, select the Account Details tab and unmask the account number by clicking the eye icon.
First Bank On The Go Mobile App: Select the account you wish to view from Accounts, click the details icon at top of page, click the eye icon in the account number section to view full account number.
The account number is located at the bottom of a check or deposit slip.
On a check image in your online account history or on your account statement (if you choose to have images on your statement).

How can I open an account?

Some consumer accounts are eligible for online account opening. Visit our personal product page to learn more about our consumer accounts. You may also visit a branch to establish an account.

How do I order checks for the first time?

For first-time check orders, you may order checks at your local branch, directly within eBanking or the First Bank On The Go mobile app, with a virtual banker at a First Bank ITM, or by calling 800-760-BANK (2265).

How do I reorder checks for my account?

For check reorders, you may submit an order online by accessing the check order form or directly within eBanking or the First Bank On The Go mobile app. For business accounts, you may reorder checks via the check order form on the first.bank website. You may also reorder checks by visiting your local branch, speaking to a virtual banker at an ITM, or calling 800-760-BANK (2265).

What if I forgot my Password?

Personal eBanking
On the Welcome to eBanking page, select the "I've forgotten my Password" option to receive an email to reset the Password.

First Bank On The Go Mobile App
On the Welcome screen with the Username and Password areas, click "Having trouble logging in?" and select the "I forgot my Password" option to receive an email to reset the Password.

Personal Banking Login

Enroll

Business Banking Login

Company ID

Company ID is a required field

User ID

User ID is a required field

Top FAQ's

How do I check my account balance?

Personal eBanking
Log in and view account balances on the Dashboard or Accounts pages.

First Bank On The Go Mobile App
Log in and view account balances on the Dashboard or Accounts pages.

Automated Telephone Banking

Call 800-760-BANK (2265) and choose Option 2.
Select Option 1.
Select Option 1.
Choose your account type: 1 for Checking, 2 for Savings, 3 for Money Market, 4 for Certificate of Deposit.
Enter your full account number.
Enter your Personal Identification Number (PIN) to hear your balance.

ATM/ITM
Access your account at any ATM/ITM and choose the Balance Inquiry option from the menu. Find a First Bank location.

Where can I locate my account number?

Personal eBanking: On the Accounts page, select your desired account by clicking on it, select the Account Details tab and unmask the account number by clicking the eye icon.
First Bank On The Go Mobile App: Select the account you wish to view from Accounts, click the details icon at top of page, click the eye icon in the account number section to view full account number.
The account number is located at the bottom of a check or deposit slip.
On a check image in your online account history or on your account statement (if you choose to have images on your statement).

How can I open an account?

Some consumer accounts are eligible for online account opening. Visit our personal product page to learn more about our consumer accounts. You may also visit a branch to establish an account.

How do I order checks for the first time?

For first-time check orders, you may order checks at your local branch, directly within eBanking or the First Bank On The Go mobile app, with a virtual banker at a First Bank ITM, or by calling 800-760-BANK (2265).

How do I reorder checks for my account?

For check reorders, you may submit an order online by accessing the check order form or directly within eBanking or the First Bank On The Go mobile app. For business accounts, you may reorder checks via the check order form on the first.bank website. You may also reorder checks by visiting your local branch, speaking to a virtual banker at an ITM, or calling 800-760-BANK (2265).

What if I forgot my Password?

Personal eBanking
On the Welcome to eBanking page, select the "I've forgotten my Password" option to receive an email to reset the Password.

First Bank On The Go Mobile App
On the Welcome screen with the Username and Password areas, click "Having trouble logging in?" and select the "I forgot my Password" option to receive an email to reset the Password.

Hello!

Thank you for considering First Bank Mortgage for your homebuying and refinancing needs. With more than 20 years of experience in the banking industry, I specialize in helping clients navigate complex loan situations with confidence. From self-employed borrowers and complicated tax returns to high-net-worth clients with unique financial profiles, I take pride in delivering thoughtful solutions that require extra care and attention to detail. Whether you are purchasing your first home or exploring financing options that fit your broader financial picture, I strive to make the process clear, efficient, and personalized. I enjoy working with clients at every stage and am committed to sharing my knowledge in a way that feels approachable and supportive.

How can I help you achieve your goals?

My Specialties

Jumbo Loans
Self-Employed and Non-QM Loans
Conventional Loans
VA Loans and FHA Loans

As a bilingual advisor, I’m proud to serve clients in both English and Spanish, ensuring every client feels comfortable and understood throughout the process. I treat each client relationship as if it were my own family, built on trust, transparency, and a genuine commitment to helping you achieve your goals. As a lifelong San Fernando Valley local, I live in Granada Hills with my wife and three kids, who keep me a regular at the SoCal theme parks.