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Top FAQ's

How do I check my balance?

First Bank makes checking your balance easy- anywhere, any time.

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Account balances are displayed on the Financial Center. Click on an account to view transaction history.

Mobile Banking

Open the First Bank on the Go mobile app, enter your quick access code, Face ID, or login credentials to view your balance.

Use with iPhone, iPad, or Android phones and Android tablets, as well as many other mobile devices.

*Must have a prior eBanking registration. Click here to register.

Automated Banking

Call 800-760-2265, Choose Option 2
Select Option 1
Select Option 1
Choose your account type: 1 for Checking, 2 for Savings, 3 for Money Market, 4 for Certificate of Deposit
Enter your full account number
Enter your Personal Identification Number (PIN) to hear your balance

Text Banking

Text ‘B’ to 49794. You will receive a text message with the available balance on your accounts.

To enroll for Text Banking, login to your eBanking account from First.Bank. From the Customer Service tab, choose ‘Manage mobile banking settings’. Provide your mobile carrier and mobile phone number to register.

Alerts

Create a balance alert to be sent daily or weekly by email or text message.

To set up an alert, log in to your eBanking via First.Bank. From the Customer Service tab, choose “Manage alerts’. Under Account Alerts, choose ‘Add’ next to Account Balance. Choose the frequency and the contact method for your alert.

ATM/ITM

Access your account at any ATM/ITM and choose the ‘Balance Inquiry’ option from the menu. Click here for First Bank locations.

Where can I locate my account number?

The account number is located at the bottom of a check or deposit slip
On a check image in your online account history.
By logging into your account at First.Bank. (From the Financial Center, click on the account you would like to view. In the pop-up, go to the ‘Account Information’ tab. Hover over the “eyeball” to show the full account number.) First Bank checking and savings account numbers are ten digits long.
Contact us at 800-760-2265 or visit your local branch/ITM.

*IPhone and IPad users—please note that the full account and routing numbers will not display in the mobile browser. We recommend using a PC to obtain the information.

How can I open an account?

Some consumer accounts are eligible for online account opening. Visit our personal product page to learn more about our consumer accounts. You may also visit a branch to establish an account.

What are my debit card limits?

First Bank Flex Debit Cards have a transaction limit of $2000 in purchases and $750 of cash withdrawals per day. If you need a temporary limit lift, please contact us at 800-760-2265.

What if I forgot my password?

Enter your User ID for account access and select Login/Continue. Choose the "Forgot your password?" link. You will be prompted to receive a security code via phone call or text message. Once completed, you will be able to create a new password.

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