Zelle® for Small Businesses

Eligible small business accounts can send, receive, or request money with Zelle^®. To get started, log in to the First Bank Biz To Go mobile app or Business eBanking. In Money Movement, select Zelle^®. Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you’re ready to start sending and receiving money with Zelle^®.

To send money with Zelle^®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.^*

To receive money using Zelle^® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle^® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle^®, you will receive your money directly into your enrolled bank account.

To request money using Zelle^®, choose “Request,” enter their enrolled email address, U.S. mobile number or Zelle^® tag, confirm the recipient is correct and tap “Request.”

Eligible small business accounts can send, receive, or request money with Zelle^®. To get started, log in to the First Bank Biz To Go mobile app or Business eBanking. In Money Movement, select Zelle^®. If you don’t see Zelle^®, please call First Bank Treasury Management at 866-326-7113.

First Bank does not charge a fee to add the Zelle^® service in Business eBanking and the mobile app. However, in the Business Account Analysis system used for the calculation of your monthly business checking account fees, each Zelle^® payment sent and Zelle^® payment received will be included as an item for the calculation of certain account fees.  Your mobile carrier’s message and data rates may apply.

Neither First Bank nor Zelle^® offers purchase protection for payments made with Zelle^®—for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

No, Zelle^® payments cannot be reversed.

You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact First Bank Treasury Management at 866-326-7113 for assistance with canceling the pending payment.

If you send money to a small business or consumer that has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call First Bank Treasury Management at 866-326-7113 to determine what options are available.

Please contact First Bank Treasury Management at 866-326-7113. Qualifying imposter scams may be eligible for reimbursement.

When you use Zelle^® within the First Bank Biz To Go mobile app or Business eBanking, your information is protected with the same technology we use to keep your First Bank account secure.

In order to use Zelle^®, the sender and recipient's bank or credit union accounts must be based in the U.S.

There are a few ways you can encourage your customers to pay you with Zelle^®.

• Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding “I accept payments with Zelle^®” or “Pay me with Zelle^®”.
• Use Zelle^® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle^®).

Zelle^® QR code provides peace of mind knowing you can send and receive money, without typing or providing an email address or U.S. mobile number.

To locate your Zelle^® QR code, log in to the First Bank Biz To Go mobile app or Business eBanking. In the main menu, select More and then in the Money Movement section click Zelle^®. Click "Request," then click "View my QR code to get paid with Zelle^®." From here you can view and use the print or share icons to text or email your Zelle^® QR code.

To send money, log in to the First Bank Biz To Go mobile app or Business eBanking. In the main menu, select More and then in the Money Movement section click Zelle^®. Click "Send," then click on the "Scan the QR code to send money with Zelle^®" icon displayed near the top of the "Select Recipient" screen. Next, click "Scan or Select QR code" at the bottom of the screen and allow access to your camera. Then simply point your camera at the recipient's Zelle^® QR code, enter the amount, hit "Send," and the money is on the way! When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.