Platinum Mastercard | MO, IL, CA Credit Card | First Bank

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Top FAQ's

How do I check my account balance?

Personal eBanking
Log in and view account balances on the My Accounts page.

First Bank On The Go Mobile App
Log in and view account balances in My Accounts.

Automated Telephone Banking

Call 800-760-BANK (2265) and choose Option 2.
Select Option 1.
Select Option 1.
Choose your account type: 1 for Checking, 2 for Savings, 3 for Money Market, 4 for Certificate of Deposit.
Enter your full account number.
Enter your Personal Identification Number (PIN) to hear your balance.

ATM/ITM
Access your account at any ATM/ITM and choose the Balance Inquiry option from the menu. Find a First Bank location.

Where can I locate my account number?

Personal eBanking: Select your desired account by clicking on it, select the Account Details tab and unmask the account number by clicking the eye icon.
First Bank On The Go Mobile App: Select the account you wish to view from My Accounts, click the details icon at top of page, click the eye icon in the account number section to view full account number.
The account number is located at the bottom of a check or deposit slip.
On a check image in your online account history or on your account statement (if you choose to have images on your statement).

How can I open an account?

Some consumer accounts are eligible for online account opening. Visit our personal product page to learn more about our consumer accounts. You may also visit a branch to establish an account.

What are my debit card limits?

First Bank Flex Debit Mastercards^® generally have a transaction limit of $2,000 in purchases and $750 of cash withdrawals per day. If you need a temporary limit lift, please contact us at 800-760-BANK (2265).

What if I forgot my Password?

Personal eBanking
On the Welcome to eBanking page, select the "I've forgotten my Password" option to receive an email to reset the Password.

First Bank On The Go Mobile App
On the Welcome screen with the Username and Password areas, click "Having trouble logging in?" and select the "I forgot my Password" option to receive an email to reset the Password.

Business Banking Login

Company ID

Company ID is a required field

User ID

User ID is a required field

Top FAQ's

How do I check my account balance?

Personal eBanking
Log in and view account balances on the My Accounts page.

First Bank On The Go Mobile App
Log in and view account balances in My Accounts.

Automated Telephone Banking

Call 800-760-BANK (2265) and choose Option 2.
Select Option 1.
Select Option 1.
Choose your account type: 1 for Checking, 2 for Savings, 3 for Money Market, 4 for Certificate of Deposit.
Enter your full account number.
Enter your Personal Identification Number (PIN) to hear your balance.

ATM/ITM
Access your account at any ATM/ITM and choose the Balance Inquiry option from the menu. Find a First Bank location.

Where can I locate my account number?

Personal eBanking: Select your desired account by clicking on it, select the Account Details tab and unmask the account number by clicking the eye icon.
First Bank On The Go Mobile App: Select the account you wish to view from My Accounts, click the details icon at top of page, click the eye icon in the account number section to view full account number.
The account number is located at the bottom of a check or deposit slip.
On a check image in your online account history or on your account statement (if you choose to have images on your statement).

How can I open an account?

Some consumer accounts are eligible for online account opening. Visit our personal product page to learn more about our consumer accounts. You may also visit a branch to establish an account.

What are my debit card limits?

First Bank Flex Debit Mastercards^® generally have a transaction limit of $2,000 in purchases and $750 of cash withdrawals per day. If you need a temporary limit lift, please contact us at 800-760-BANK (2265).

What if I forgot my Password?

Personal eBanking
On the Welcome to eBanking page, select the "I've forgotten my Password" option to receive an email to reset the Password.

First Bank On The Go Mobile App
On the Welcome screen with the Username and Password areas, click "Having trouble logging in?" and select the "I forgot my Password" option to receive an email to reset the Password.

Save on interest with low introductory APR.
Take advantage of 24/7 cardholder assistance.
Simplify your finances.

Platinum Mastercard

Versatility, reliability and convenience—all in one card.

Do you want to pay off your higher interest debts? With the First Bank Platinum Mastercard, our low introductory APR allows you to consolidate into one versatile card and pay your debts off faster. Simplify your finances by consolidating balances so that you will have less to keep track of every month.

Some benefits include the following:

Enjoy a special introductory offer on purchases and balance transfers.^*
Take advantage of lower APRs for those who revolve credit on other higher interest rate credit cards.
Integrate with Apple Pay^®, Samsung Pay^®, and Google Pay^®+ to offer contactless payment technology on supported devices.

All cards offer you:

Customer assistance 24/7; Secure online access 24/7; Real time account access; and more!

Additionally, cardholders have access to:

Multiple payment options, including automatic debit, online banking, mobile app, in branch, or by phone or mail.
Mobile app features, including the ability to turn the card on or off, request a balance transfer, make a payment, and more.

Access Your Account

Subject to credit approval. Ask for details.

^*See Terms and Conditions for complete details. Balance Transfers are subject to available credit.

Mastercard^® is a registered trademark of Mastercard International Incorporated.

⁺ Apple Pay^® is a registered trademark of Apple, Inc. Samsung Pay^® is a registered trademark of Samsung Electronics Co., Ltd. Google Pay^® is a registered trademark of Google LLC.