Client Experience Survey: What to Expect
Your input in our client experience survey will help guide meaningful enhancements to our products, services, and support. First Bank is partnering with Customer Service Profiles (CSP) to conduct the survey. You'll receive an email invitation from CSP directly to complete the survey. The survey is completely anonymous and voluntary, and it is designed to be quick and easy to complete. Thank you for taking the time to share your feedback. We greatly value your feedback and participation!
Frequently Asked Questions
You’re receiving this survey because you’re a valued First Bank client, and we want to understand your experience so we can continue to improve our products, services, and support.
Customer Service Profiles (CSP) is an independent, third-party firm that specializes in client experience surveys. We partnered with CSP to manage survey distribution and analysis to ensure objective, high-quality feedback.
The survey will be distributed via email by Customer Service Profiles (CSP) and will come from [email protected]. The email will clearly reference the First Bank client experience survey.
Your feedback will help us identify what's working well, highlight areas for improvements, and inform on future decisions and enhancements to our products and services. Survey responses are anonymous.
The survey is designed to be quick and respectful of your time and should take approximately 5 minutes. Participation is completely voluntary. While we greatly appreciate your feedback, it's your choice whether or not you'd like to participate.
Have more questions? Contact us at 800-760-2265 and we'll be happy to help.