Top FAQ's

How do I check my account balance?

Personal eBanking
Log in and view account balances on the Dashboard or Accounts pages.

First Bank On The Go Mobile App
Log in and view account balances on the Dashboard or Accounts pages.

Automated Telephone Banking

Call 800-760-BANK (2265) and choose Option 2.
Select Option 1.
Select Option 1.
Choose your account type: 1 for Checking, 2 for Savings, 3 for Money Market, 4 for Certificate of Deposit.
Enter your full account number.
Enter your Personal Identification Number (PIN) to hear your balance.

ATM/ITM
Access your account at any ATM/ITM and choose the Balance Inquiry option from the menu. Find a First Bank location.

Where can I locate my account number?

Personal eBanking: On the Accounts page, select your desired account by clicking on it, select the Account Details tab and unmask the account number by clicking the eye icon.
First Bank On The Go Mobile App: Select the account you wish to view from Accounts, click the details icon at top of page, click the eye icon in the account number section to view full account number.
The account number is located at the bottom of a check or deposit slip.
On a check image in your online account history or on your account statement (if you choose to have images on your statement).

How can I open an account?

Some consumer accounts are eligible for online account opening. Visit our personal product page to learn more about our consumer accounts. You may also visit a branch to establish an account.

How do I order checks for the first time?

For first-time check orders, you may order checks at your local branch, directly within eBanking or the First Bank On The Go mobile app, with a virtual banker at a First Bank ITM, or by calling 800-760-BANK (2265).

How do I reorder checks for my account?

For check reorders, you may submit an order online by accessing the check order form or directly within eBanking or the First Bank On The Go mobile app. For business accounts, you may reorder checks via the check order form on the first.bank website. You may also reorder checks by visiting your local branch, speaking to a virtual banker at an ITM, or calling 800-760-BANK (2265).

What if I forgot my Password?

Personal eBanking
On the Welcome to eBanking page, select the "I've forgotten my Password" option to receive an email to reset the Password.

First Bank On The Go Mobile App
On the Welcome screen with the Username and Password areas, click "Having trouble logging in?" and select the "I forgot my Password" option to receive an email to reset the Password.

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